About Messenger Hub
A customer-messaging platform owned by 21CT Research Co., Ltd., developed and maintained by AGILE SOFT CORPORATION COMPANY LIMITED
Messenger Hub (also shown in the product as “Social Inbox Center”) is a web-based software platform that brings a business’s Facebook, Instagram and TikTok messages and comments, and its page analytics, into one place. It is owned by 21CT Research Co., Ltd., developed and maintained by AGILE SOFT CORPORATION COMPANY LIMITED, and provided to the Company and the affiliated businesses in its corporate group. It is not offered to outside organizations, and is not sold or licensed to third parties.
What the platform does
- A unified team inbox — Facebook Messenger, Instagram and TikTok direct messages, and comments, from all of a business’s connected accounts, in one screen, with assignment, statuses, tags, and reply templates.
- Team workflow — role-based access (admin, team lead, page admin, viewer), task assignment, and response-time reporting.
- Page analytics — follower, reach, and engagement trends for connected Facebook Pages, Instagram accounts, TikTok accounts and YouTube channels.
- Post planning — compose and schedule posts to the business’s own Facebook Pages and TikTok accounts.
Who uses it
Authorized staff of 21CT Research Co., Ltd. and of the affiliated companies in its corporate group. Each business connects its own Facebook Pages, Instagram accounts and TikTok accounts through each platform’s official login, and its staff see only their own business’s data (enforced with row-level security). Customer data is used only to operate each business’s customer service — never sold, shared with third parties, or used for advertising.
The business behind it
Messenger Hub is owned by 21CT Research Co., Ltd. and developed and maintained by AGILE SOFT CORPORATION COMPANY LIMITED (50/11 Moo 2 Sukhumvit Road, T. Tachang, A. Muang, Chanthaburi 22000, Thailand · agilesoftgroup.com). Questions about the platform, our use of data, or this page: design@21ctresearch.com
Legal: Privacy Policy · Terms of Service · Data Deletion
เกี่ยวกับ Messenger Hub (ภาษาไทย)
Messenger Hub คือแพลตฟอร์มรวมข้อความ คอมเมนต์ และสถิติของ Facebook, Instagram และ TikTok ของธุรกิจไว้ในที่เดียว เป็นของ 21CT Research Co., Ltd. พัฒนาและดูแลโดย AGILE SOFT CORPORATION COMPANY LIMITED ให้บริการเฉพาะบริษัทและบริษัทในเครือเท่านั้น ไม่ได้เปิดให้บุคคลภายนอกใช้งานหรือจำหน่ายต่อ ติดต่อ: design@21ctresearch.com